Privacy Policy

Last Updated: Jan 31, 2026

1. Introduction

Welcome to Ai9 Studio ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our contact forms, project briefings, and AI Assistant.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please discontinue the use of our Services immediately.

2. Information Collection

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website (such as using our AI Assistant), or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the choices you make. This may include:

  • Personal Identity Information: Name, email address, phone number, and job title.
  • Project Data: Specific details regarding your design needs, project briefs, and uploaded assets.
  • Interaction Data: Logs of your conversations with our AI Assistant and metadata regarding your usage of our digital tools.

3. Use of Data

We use the information we collect or receive for specific business purposes, including:

  • Service Provision: To provide, operate, and maintain our design services and digital tools.
  • Personalization: To tailor the AI model outputs and design recommendations to your specific preferences.
  • Communication: To contact you regarding project updates, service inquiries, and support.
  • Analytics: To analyze usage patterns and improve the functionality and user experience of our design tools.

4. AI Training and Privacy (Important Disclaimer)

We value the confidentiality of your proprietary work. Unless explicitly agreed upon in a specific client contract, Ai9 Studio does not use your private project data or proprietary assets to train our own public AI models.

4.1 AI Assistant and Third-Party Models

However, please be aware that our AI Assistant functions through third-party APIs, specifically utilizing OpenRouter. The AI Assistant may utilize "Free AI Models" provided through this service.

Important Warning Regarding Free Endpoints:

The providers of these free AI models operate under different privacy standards than paid or private instances. Specifically:

  • Data Retention & Training: Free model providers often retain prompts and completions to train their future models.
  • Public Publication: Some free endpoints reserve the right to publish prompts and completions to public datasets.

4.2 User Responsibility

Because of the nature of these free third-party models, we cannot guarantee total confidentiality for data entered specifically into the AI Assistant chat interface.

CRITICAL WARNING:

Do not provide private, sensitive, confidential, or personally identifiable information to the AI Assistant. If you must share sensitive project details, please do so only through our secure direct contact forms or via email, not through the AI chat interface.

5. Third-Party Services and Data Sharing

We may share information with established third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These include:

  • AI Processing: OpenRouter (as detailed in Section 4).
  • Communication: WhatsApp (for customer support and direct communication).

6. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

8. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your data privacy rights, you may contact us at:

Support: Via our WhatsApp support channel